Bed and Breakfast Policies

Booking Policies

Room rates include double occupancy and a full breakfast. Rates are quoted per night, excluding state tax (6%) and credit card bank fee of 3%. Prices may vary from outdated quotes on other websites, and only rates published on our website are guaranteed. Only one discount or promotion can be applied at a time. Prices for the next year’s room reservations are subject to change. We do not accept walk-in guests. We encourage you to make your reservation online.

The first night's deposit will be charged to your credit card at the time of making your reservation, and the balance will be charged to your card upon arrival. All reservations must be guaranteed with a credit card regardless of how the final payment will be made. We accept MasterCard, Visa, Amex and Discover. We do not accept personal checks.

If you are redeeming an HGE gift certificate, the number must be provided at the time of making your reservation. In the event of a no-show or late cancellation, the gift certificate will be applied and any remaining balance charged to your credit card. Gift certificates expire one year from date of issue. Any balance left on the certificate is forfeited if not used by the expiration date and no refunds will be issued. Upon check-out, in the event you redeem an HGE gift certificate and there is a remaining balance on the certificate, we issue a house credit for the balance that can be applied to your next stay. The house credit is valid up to one year. Any balance left on a house credit is forfeited if not used after 12 months.

Check In/ Check Out

We are a small business with only a few employees so time management is a big concern. Please inform us of an arrival time after 4pm when booking your stay. If that time changes, please let us know as someone has to be available to welcome you when you arrive.

Arrangements for late or early arrivals should be made in advance with the Innkeeper.

Checkout time is at 11:00 a.m. Please notify the Innkeeper when you depart.

Note: On occasion, our guests request an early check-in. In order to accommodate everyone, we ask that our guests please check out on a timely basis as we are a very small bed & breakfast and late check-outs impact us greatly.

Minimum Stays for the B&B / Premium Weekends 

During local events, festivals, and all major holiday weekends, there may be a two-night minimum stay required. HGE is not open during major holidays, but premium holiday weekends include: Valentine’s Day, college graduation weekends, the weekend after Thanksgiving, and December 26th through January 2nd.

Cancellation Policy

Making a reservation at a bed and breakfast is not the same as making a hotel reservation. Due to our small size, cancellations affect us significantly. A last-minute cancellation gives us little chance of re-booking a room. For this reason we uphold a strict cancellation policy: 

Standard 30-Day Cancellation policy: Should you cancel outside 30 days prior to arrival, your deposit will be fully refunded. Cancellations (including changes) made 30 days or less prior to your scheduled arrival forfeit the deposit and you are responsible for the full amount of the reservation if the room is unable to be re-booked. The full reservation value will be charged to the credit card provided at the time of making the reservation. Any and all rescheduled reservations will require the full financial payment by the guest, and the deposit is not transferable to another stay. There are no exceptions to this policy including sickness, family emergencies, or weather-related issues. Reservations for HGE made with gift certificates that are cancelled less than 30 days in advance, forfeit the value of the voucher and the gift certificate becomes invalid.

Guests are responsible for payment of all nights reserved, regardless of their actual arrival or departure date. No-shows are responsible for full payment of their entire reservation.

Cancellation Service Charges + Fees: All reservation cancellations are subject to a charge of 8% of the room deposit. This covers handling fees and the Credit Card Service Charges that HGE incurs for every credit card transaction processed. 

Owner’s Rights 

HGE is privately owned and operated. Management reserves the right to refuse service to anyone. We will not be responsible for guest accidents or injury, or for the loss of money, jewelry, or valuables of any kind

Additional Services

We offer the Hollows Lounge and our Wellness Center to our B+B guests at a discount. Please let us know at the time of booking if you are interested in any of these additional amenities. Prices are listed on the website. We do need sufficient notice (at least one hour) to prep each space, especially for the sauna and hot tub.

Property Issues

Any damages, stolen items, or broken items occurring during the stay will be the full financial responsibility of the guest, including anyone traveling with the guest. NO DRINKS OR FOOD ARE ALLOWED in the front of the house. Therefore, please do not walk around the house with food and drink in hand. We ask that the breakfast served in the Black Walnut stays in the Black Walnut. Any snacks in your room stay in your room. Any special clean-up resulting in damages caused by the guests will be charged to the credit card. Charges may need to be applied after guest departure as deemed necessary by the Owner/Innkeeper.

Robe Replacement: $125

Towel Replacement: $50

Lost Key Replacement: $75

Please report all spills and/or damages to the Innkeeper promptly.

Alcoholic Beverages

HGE does not hold a license to resell alcoholic beverages. Guests may bring their own, but for the safety and comfort of all of our guests, please drink responsibly. There are several establishments to purchase locally as well. HGE and/or employees will not be held responsible for any incidents.

Smoking & Candle Burning

Due to the historic nature of our home, and for the safety and comfort of all of our guests, we do not allow smoking, fireworks or incense/candle burning in ANY of room inside the home, and there is only one designated space outside. Please inquire where that is. Guests smoking in the house or on the deck will be charged a $250 fee per incident (and possibly more,) to return any room to a non-smoking status.

Guests, Non-Registered Guests, Children and Pets at the Bed & Breakfast

Breakfast: We cater to the comfort, privacy and security of our registered guests. Unfortunately, we are not able to accommodate any non-registered guests for breakfast.

Children: HGE is regarded as a quiet escape and romantic getaway for most of our guests, and we work hard to foster that environment.  However, we also like to consider ourselves “family-friendly”.  Due to our small size and limited number of rooms we have to evaluate each situation individually. Therefore, we ask that you confirm by phone if you are traveling with children under 14 years of age. All children must be accompanied/supervised by an adult at all times and are not allowed to wander the property alone. 

Pets: We love pets however we are unable to accommodate them.

Gatherings: Any persons not registered at the B&B are not permitted in the house or on the grounds for the safety of all. No exceptions.

Wedding Night Stays & Other Visitors

If you are booking a stay for your wedding night, please be advised that our guest rooms, common areas and grounds are for our registered guests only. Booking a reservation for a stay does not entitle a bride or groom (or any booking guest), family and friends to use any guest room or any part of the B&B or grounds for bridal party wedding preparations and photographs without the Innkeeper’s approval or package and will incur the appropriate fees. 

Photography & Outside Guests

While we understand that our grounds and home is the perfect setting for your photographs, we do not allow outside photographers or group, family, graduation, wedding, etc. photographs without prior permission of the Innkeeper.

Sustainable Practices

In an effort to do our part & be environmentally responsible we have implemented systems to move us in a more “green” direction while still providing a luxury experience to our guests. 

Local & Organic Food: We offer locally produced, seasonal items (organic when available) on our breakfast menu each morning.  

We feed all leftovers to our chickens

Towel/Linen Reuse Program:

Due to the resources necessary for housekeeping to launder all towels & linens each day, we encourage our guests to reuse any towels where ever they can. 

Bed linens are always changed between visits & every other day or at guests request for extended stays.

We use fabric napkins to avoid excessive paper waste.